Gigstore Electronics LLC is a trusted retailer in the UAE for musical instruments and professional audio equipment. Committed to delivering high-quality products, reliable delivery, and exceptional customer service, Gigstore provides clear returns, refund, and warranty policies to ensure a smooth and secure shopping experience for every customer, whether shopping online or in-store.

Order Processing & Cancellations

Gigstore processes orders based on product availability. If an ordered product is unavailable:

• We will contact you using the details provided during purchase.
• You may choose an alternative product of equivalent quality and price or receive a full refund.

Additional terms:

• Customers are responsible for tracking the status of their orders.
• Selected promotional orders may be limited to a maximum of 2 units per product.
• International customers must select shipping insurance for transit damage claims.

If Gigstore cannot reach you, we will fulfill the remaining order and refund unavailable items. To cancel an order, contact our customer service promptly.

Returns & Refunds Policy

General Return Guidelines

To initiate a return, contact Gigstore within 3 days of receiving the product via email, WhatsApp, or live chat.

• Returns must be made within 7 days from purchase.
• Defective electronics or musical instruments require inspection by an authorized Gigstore service center.
• Incorrect items must be reported immediately.
• Refunds are issued to the original payment method.
• Products that are used, tampered with, or restricted by law are not eligible for refunds.
• Pre-orders are non-refundable and non-exchangeable.

Returns Within the UAE

Eligibility for Exchanges

• Products must be returned within 14 days in original, unused condition, including packaging, accessories, and invoice.
• Valid reasons: manufacturer defect or incorrect delivery.
• Collection costs for returned items are the customer’s responsibility.
• Returned items will be inspected by a Gigstore representative.
• Online returns must be submitted via gigstore.ae - Your Orders.
• Exchanges are allowed once per eligible item.

Refund Processing

• Online and card payments: refunded within 14 working days.
• Cash on Delivery (COD): provide bank details for refund processing.

International Returns

Returns for Faulty or Incorrect Items

• Contact us within 3 days of receipt to report issues.
• Return items within 7 days from purchase.
• Faulty items undergo technical inspection; some may be sent to manufacturers for evaluation.

Import Taxes & Customs Duties

International orders may incur import taxes, duties, and fees, which are the customer’s responsibility. Items refused due to unpaid customs fees are non-refundable.

Warranty Returns & Repair Services

• Products defective after 7 days but within the warranty period qualify for service.
• Warranty service is free; customers cover shipping, import taxes, and duties.
• Contact info@gigstore.ae for warranty claims.

Non-Refundable / Non-Exchangeable Items

• Labor, delivery, or installation services already completed.
• Used, damaged, missing accessories, or incorrect packaging items.
• Open-box, clearance, custom, or pre-owned items.

Warranty Policy

Manufacturer Warranty Terms

• Warranty periods vary; most products include a 1-year warranty.
• Damage due to improper storage, weather, or misuse is not covered.
• Follow manufacturer care and storage guidelines.

Warranty Void Conditions

• Unauthorized repairs or tampering.
• Accidental damage, water, corrosion, or sand exposure.
• Clearance or promotional items.

Legal & Governing Terms

Unlawful Transactions

Gigstore.ae may recover costs and initiate legal action for fraud or unlawful activity.

Governing Law & Jurisdiction

All terms are governed by Dubai and UAE laws. Legal proceedings must be filed in this jurisdiction.

Contact Gigstore

• Email: info@gigstore.ae
• Phone: +971 4 280 1500
• WhatsApp: +971 50 667 3001